NCC ORDERS TELCOS TO COMPENSATE SUBSCRIBERS FOR POOR SERVICE
GREATRIBUNETVNEWS–THE Nigerian Communications Commission (NCC) has directed Mobile Network Operators (MNOs) to compensate subscribers for poor network quality. Here are the key issues:
– _”Subscribers should not be made to bear the full burden of service disruptions where operators fail to meet prescribed standards of service delivery.”_ – NCC
– Compensation: Erring operators will pay airtime credits to affected subscribers, calculated based on their average spending patterns and presence in areas with service failures.
– _”Mobile Network Operators (MNOs) shall be required to pay these compensations for instances of poor quality of service recorded within specified time frames.”_ – NCC
– Tower Companies: Must invest fines in infrastructure upgrades to improve service quality.
– _”Telecommunications services today underpin economic activity, social interaction, and access to digital opportunities.”_ – NCC
Regulatory Approach: NCC shifts focus to consumer protection, strengthening accountability in the industry
The NCC aims to ensure subscribers receive quality service while promoting a sustainable telecommunications industry.
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